ba99b Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") form a legal agreement between the ba99b platform and its user ("you" or "member"). ba99b provides a safe and reliable online gaming service. These Terms govern every aspect of your use of the platform.

By creating an account on ba99b or using any of its services, you confirm that you have read, understood, and fully accepted these Terms. If you do not agree with any term, please refrain from using this platform.

• These Terms are written in English and apply to users in Bangladesh.
• ba99b reserves the right to change, amend, or update these Terms at any time.
• Continued use of the platform after any changes will be considered acceptance of the revised Terms.
• For significant changes, we will make reasonable efforts to notify users in advance.

2 Account Registration and Eligibility

2.1 Age Requirement

Only individuals aged 21 or above may create and use an account on ba99b. We reserve the right to verify age at registration and may request proof of valid identification if needed.

2.2 One Account Policy

Each person may open one account only. If a person is found to have multiple accounts, all accounts will be closed and any accumulated balance may be forfeited.

2.3 Accuracy of Information

All information provided at registration — name, address, mobile number, and date of birth — must be complete, truthful, and accurate. ba99b reserves the right to cancel an account if false information is provided.

• Contact the support team to update any account information.
• Keeping your account password secure is entirely your responsibility.
• Report any unauthorized access to us immediately.

3 Deposits, Withdrawals and Payments

3.1 Deposit Rules

You can deposit on ba99b via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳500.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals are processed using the same method used for the deposit. Processing a withdrawal generally takes 5 to 30 minutes. However, this time may increase due to technical delays on the bank's side.

3.3 Payment Verification

For large withdrawals, ba99b may request additional documents to verify your identity. A copy of your national ID card or passport may be required. This process is essential for financial security and is carried out to protect the interests of all members.

• Instant deposits and relatively fast withdrawals are available via bKash.
• Transactions via Nagad and Rocket follow the same rules.
• For bank transfers, major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used.
• Transactions to or from third-party accounts are strictly prohibited.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 adds a ৳1,500 bonus, bringing the total balance to ৳2,500. Depositing ৳22,000 earns a ৳15,000 bonus, bringing the total balance to ৳37,000.

4.2 Wagering Requirements

A 10x wagering requirement applies to the bonus. This is calculated on the bonus amount only, not on the combined total of the deposit and bonus. Example: for a ৳1,500 bonus, you must wager ৳15,000 on the bonus (৳1,500 × 10) — only then will winnings earned from the bonus become withdrawable.

• Bonus offers are valid for a limited time period.
• Multiple bonuses cannot be used at the same time.
• Any misuse of a bonus may result in its cancellation and the suspension of the account.
• Different rules may apply when using bonuses in specific game categories.

5 VIP Program

The ba99b VIP program has three tiers: Bronze, Silver, and Gold. Members can advance to higher tiers through regular gaming activity.

• Bronze: Weekly cashback up to 0.5%.
• Silver: Weekly cashback up to 1.0%.
• Gold: Weekly cashback up to 1.5%.

To receive VIP benefits, the account must remain active and comply with gaming policies. ba99b will notify members in advance of any changes to VIP tiers or benefits.

6 Prohibited Activities and Fair Play

ba99b operates under a fair play policy. The following activities are strictly prohibited:

• Placing bets using bots or automated software.
• Abusing bonuses by using multiple accounts.
• Using another member's account or sharing accounts with others.
• Attempting to exploit security vulnerabilities on the platform.
• Using the platform for money laundering or any illegal activity.
• Engaging in fraudulent conduct toward other members.
• Impersonating ba99b staff.

If any of the above activities are detected, ba99b may suspend or terminate the account without investigation and reserves the right to forfeit the associated balance.

7 Betting Rules

7.1 Validity of Bets

A bet is valid only when it has been successfully confirmed in the system. Any incomplete bet due to network issues will automatically be considered void.

7.2 Sports Betting

All rules must be followed when placing bets on cricket, football, and other sports. Live betting rules may differ from standard betting rules. Rules for specific markets and events are listed separately on the platform.

7.3 Technical Issues

If a game or bet is left incomplete due to a server outage or technical error, ba99b may cancel that round and refund the bet amount. In such cases, ba99b's decision is final.

8 Account Closure and Suspension

ba99b reserves the right to suspend or permanently close an account in the following circumstances:

• Breach of the Terms.
• Evidence of fraud or fraudulent conduct.
• Failure to complete identity verification.
• Extended period of inactivity.
• A voluntary self-exclusion request.

A member may also voluntarily close their account at any time through the support team. Any valid balance can be withdrawn in such cases.

9 Privacy and Data Protection

ba99b treats the protection of members' personal information as its highest priority. All data is stored securely using SSL encryption technology. Personal information is never sold to third parties.

Full details on the collection, storage, and use of data can be found in our Privacy Policy, which forms an integral part of these Terms.

10 Responsible Gaming

ba99b believes in responsible gaming. We want every member to play for entertainment and to stay within their means.

• Contact the support team to set gaming limits (daily, weekly, monthly).
• Take a voluntary break whenever you need one — we will help.
• Gambling addiction can be a mental health issue; do not hesitate to seek help.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Intellectual Property

All content on the ba99b platform — logos, graphics, text, software, designs, and brand elements — is the exclusive property of ba99b. No member may use, republish, or distribute this content without prior written permission.

The content of third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) remains the property of the respective provider.

12 Limitation of Liability

ba99b bears no liability for the following:

• Loss caused by internet disconnection.
• Loss arising from issues with the member's own device or software.
• Delays or errors related to third-party services (payment gateways, banks).
• Unauthorized access to the account through unapproved third parties.
• Financial loss arising from the member's own gaming decisions.

ba99b makes every effort to ensure the smooth operation of the platform, and in the event of any service disruption, we are committed to resolving it as quickly as possible.

13 Dispute Resolution

For any dispute or complaint, the member must first contact the support team. ba99b considers all complaints honestly and impartially.

• Report issues directly via live chat — available 24/7.
• Send a detailed complaint by email: [email protected]
• The support team will review the complaint and take appropriate action.

ba99b's decision will be considered final unless both parties agree to reconsider through an alternative mutually agreed process.

14 Service Changes and Discontinuation

ba99b reserves the right to change, temporarily suspend, or fully discontinue any part of its service at any time. We will make efforts to provide advance notice for temporary maintenance interruptions.

In the event of service discontinuation, members' balances will be kept safe and an opportunity to withdraw will be provided.

15 Contact

If you have any questions or need clarification about these Terms, please contact our support team:

• Live Chat — directly on the platform — 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is able to assist in both Bengali and English.