ba99b Privacy Policy

1 Types of Information Collected

ba99b collects various types of information about you. This information comes from two main sources — what you voluntarily provide and what is automatically collected while you use the platform.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for transactions)
• Deposit and withdrawal history
• Content of communications with the support team

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Your activity on the platform and game history
• Login time and session information
• Information collected through cookies and similar tracking technologies

2 Purpose of Data Collection

ba99b collects and processes your information only for legitimate and specific purposes. We never collect irrelevant or excessive data.

• Account Management: To create, verify, and keep your account secure.
• Age Verification: To confirm that you are 21 years of age or older.
• Financial Transactions: To process deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: To resolve your questions and issues.
• Security: To prevent fraud, unauthorized access, and illegal activity.
• Responsible Gaming: To monitor your gaming activity and identify potential issues.
• Platform Improvement: To enhance the user experience.
• Communications: To provide important updates and information.

3 Data Protection & Security

ba99b uses industry-standard technology to ensure the security of your information. Our platform is protected by SSL (Secure Sockets Layer) encryption, which keeps your data unreadable to third parties during transmission and receipt.

• All data transmissions are secured through SSL/TLS encryption.
• Sensitive information is stored in encrypted form on secured servers.
• Only authorized personnel can access your information.
• Regular security tests and audits are conducted.
• Automated security systems remain active to detect suspicious activity.

4 Sharing Information with Third Parties

ba99b does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Trusted partners who assist in delivering our services — such as payment processors (bKash, Nagad, Rocket, banks) — receive only the necessary information and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed based on a court order or a lawful request from a legal authority. In such cases, we provide only the information legally required.

4.3 Fraud Prevention

Information may be shared with relevant authorities for the purpose of preventing fraud or illegal activity.

5 Cookies & Tracking Technologies

ba99b uses cookies to ensure the proper functioning of the platform and to improve the user experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — such as maintaining login sessions and ensuring security. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, making each visit to the platform more convenient.

5.3 Analytics Cookies

These cookies collect information to help us understand how users interact with ba99b. This information is used to improve the platform. You can manage cookies through your browser settings if you wish.

6 Data Retention Period

ba99b retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the data:

• Active account data: for as long as the account remains active.
• Inactive account data: for a relevant period after deactivation.
• Financial transaction records: as required by legal obligations.
• Support communications: for a reasonable period after the issue is resolved.

Once the retention period ends, your data is securely deleted or anonymized.

7 Your Rights & Controls

As a ba99b user, you have certain important rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction if your information is inaccurate or incomplete.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that data processing be limited in certain cases.
• Right to Opt Out of Marketing: The right to choose not to receive promotional communications.

To exercise these rights, contact us at [email protected]. We aim to respond to all valid requests as promptly as possible.

8 Protection of Minors' Data

ba99b is strictly a platform for individuals aged 21 and above. We do not knowingly collect any information from anyone under the age of 21.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated data. If you believe a minor is using our platform, please contact us at [email protected].

9 Payment Information Security

All your financial transactions on ba99b — via bKash, Nagad, Rocket, and bank transfer — are handled with the highest level of security. We do not store your complete payment details; only the necessary reference information is retained.

• Minimum deposit amount is ৳500 (by any method).
• Minimum withdrawal amount is ৳1,000.
• Standard withdrawal time is between 5 and 30 minutes.
• All transaction records are stored securely and you can view them whenever needed.

10 Policy Changes & Updates

ba99b may update this privacy policy from time to time. For any significant changes, we will display a notice on the platform or send a notification to your registered email.

Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. ba99b's support team is available in both Bengali and English, seven days a week, 24 hours a day.

• Email: [email protected]
• Live Chat: Via the platform's live chat feature — 24/7

We take all your requests seriously and make every effort to respond as quickly as possible.